Got Questions? We're here to help.

Use the sections below to find answers for frequently asked questions. You’re also welcome to email us at support@smarttechondemand.com.

General



  • Who is Smart Tech On Demand?

    Smart Tech On Demand is an in-home service and smart home security provider based in Philadelphia, PA. We specialize in TV mounting, smart home automation installation, smart home security, wifi, and network installation, and more.

  • Who are the Smart Tech On Demand techs?

    Our Smart Tech On Demand techs are local service professionals who are thoroughly trained in the fields of smart home automation, security camera installation, and in-home services. We don't allow our techs in the field until they are fully trained and pass knowledge and mechanical skills exams. We want to ensure that we are providing you with the best service as possible.

  • Are you available in my area?

    Currently, Smart Tech On Demand serves the Delaware Valley (southeastern PA, southern New Jersey, and middle/northern Delaware), with plans in the future to expand to more states.

  • What are your hours?

    Currently, our technicians are available from 8am-8pm, Monday-Sunday. Our office hours are 9am-6pm, Monday-Friday, 9am-1pm on Saturday and Sunday. We closed on all major federal holidays. To find out what days we are/aren't available, feel free to give us a call at 215-618-3011.

  • How can I schedule an appointment?

    Scheduling an appointment is easy. It’s one of the advantages of our company. No need to woory about scheduling an assessment or days of waiting for your service appointment. To book an appointment, all you need to do is select the service you want, fill out a little bit of information, and then pay for the service. Once the service is paid, our team receives and confirms the information with you, add you to our schedule and you are all set. How easy is that?!

  • What forms of payment do you accept?

    We accept all major credit cards including Visa, Mastercard, American Express, and Discover Card.


    Now that we've partnered with Klarna, a payment solution that allows customers to pay when and how they prefer, we are now able to allow our customers to get the service they need now, and pay over time.

  • What is your cancellation policy?

    Appointments canceled within 48 hours of your appointment will incur a $25 cancellation fee. 

  • What is your rescheduling policy?

    Appointments can be rescheduled up to 48 hours of the scheduled appointment. 

    If you’d like to reschedule an appointment under 48 hours, a $25 fee will be applied to your account.

Memberships



  • How does your membership work?

    Our memberships are designed to offer discounts to customers who will frequently purchase smart home tech, need tv mounting, or wifi/network services. 

  • How much does it cost to become a member?

    Membership pricing varies. We offer basic memberships for those who want a handful of services scheduled with our team in a 12 month period. We also offer memberships for real estate professionals who have multiple properties that they’re looking to get secured and have home technology devices installed. 

  • Can I cancel?

    You can cancel within 14 days of purchasing less any discounts that have been applied. 


    Because memberships are paid on a yearly basis, after 14 days, you will not be able to cancel.

  • What are the membership plans?

    We offer 3 membership plans:

    Smart Tech+ Essentials, Smart Tech+ Standard, and Smart Tech+ Pro, which is a great option for real estate professionals. 

TV Mounting



  • Does your TV Mounting service come with a guarantee?

    Absolutely! All TV mounting jobs come with a 30-day, customer satisfaction guarantee.

  • What if I already bought a TV mount?

    If you already purchased a TV mount, that’s great. As long as you have the right TV mount for your TV's size and weight, our techs will be able to take care of mounting your TV.

  • What types of TV mounts does Smart Tech On Demand offer?

    Smart Tech On Demand offers a variety of TV mounts. We offer flat-panel TV mounts, Full-Motion/Articulating Mounts, Tilting Mounts, Ceiling mounts, and Fireplace mounts.

  • What kind of walls can you mount my TV on?

    We can mount TVs on drywall/sheetrock walls, brick walls, and concrete walls. 

    If you have stucco and lathe walls, we will verify the location of your studs to ensure the TV is mounted correctly.

  • What size TVs do you install?

    We can mount TVs ranging in sizes from 20 inches, to 100 inches. Although the bigger the TV, there would need to be special precautions taken to ensure the TV stays secure on the wall. Some of those precautions include doubling the stud in the wall or building a brace with studs for the TV.

  • What other services do you provide for my TV or Home Theater System?

    We offer TV setup, wireless and wired setup for TVs, full mounting of home theater systems, and wiring of home theater systems.

Smart Home Automation



  • What is a Smart Home?

    A smart home is a connected home that integrates technology, security, and home automated devices into the everyday tasks you do with your home. 

  • What devices are commonly controlled in a smart home?

    Some of the devices that are commonly controlled in a smart home are lighting, climate control, entertainment, security devices, and cameras.

  • How long does a home automation install take?

    A home automation install can vary depending on the number of devices you’re getting installed along with the complexity of the devices being setup. Usually it can take between one to two hours.

  • Will you have to drill holes in my walls to install any devices?

    In some instances, we will have to drill holes in your walls to install some devices. For most devices, the only holes that are drilled are to securely mount a device to a wall. 

  • Is home automation worth it?

    Home automation is well worth it, especially if you’re looking for security, financial savings, peace of mind and comfort.

Smart Home Security



  • What is a security system?

    A home security system is a group of electronic components that work together to protect your home. A basic system includes a control panel/keypad (which is the primary controller of a home’s security system), door/window sensors, motion sensors (both interior and exterior), and wired or wireless security cameras. 

  • Where should my home security camera(s) be installed?

    Most cameras cannot rotate, so we focus on the locations that matter most. For example, the front of your home, backyard, side doors, off-street windows, driveways, common areas, and stairways.

    There are PTZ (Pan-Tilt-Zoom) cameras on the market that can give you the ability to view more and give you more functionalities.

  • Can I get a home security system without a phone line?

    Yes. You can monitor your security cameras and security system on your cell phone via an app or on the web via a secure link. Lots of security systems on the market today are monitored with cell cards and over wifi, similar to your cell phone.

  • What additional fees or charges will I need to keep in mind with security systems?

    There isn’t one set fee. Home security costs can range from a few hundred to a few thousand dollars after all equipment, installation, and monitoring fees are accounted for. It all depends on the brand of the home security system,  the types of devices you decide to get installed, and the rates to get those devices installed.

Wifi/Networking Support



  • What does network/wifi connectivity support include?

    Our network/wifi connectivity support includes our techs troubleshooting your slow wifi, device connectivity issues, and also building out a system to help ensure good connectivity throughout your home or business.

  • What type of devices are used to help with building good wifi/connectivity throughout a home or business.

    Some of the products used are wifi extenders, hard-wiring ethernet cables from your modem to the devices, and network switches. 

  • Can you help me fix my slow internet?

    Our techs can perform wifi and speed tests and determine if your ISP (internet service provider) needs to be contacted to boost your speed or if you may need a secure connection established to help with slowdowns.

Real Estate Membership



  • What is offered in the real estate membership?

    Our Smart Tech+ Pro membership is designed for real estate developers, investors, and builders in mind; who would like for their properties to have dedicated smart home and home security capabilities throughout each home or business.

  • What types of products are offered?

    We can bundle multiple products that can ensure your properties are secure, smart, and possess automation features your tenants/clients would love. The products include smart thermostats, lighting, smart locks, video doorbells, security cameras, and more. We can customize packages for you.

  • I’m not a real estate investor but I do want to book your services. What can I do?

    You don’t have to be a real estate investor, developer, or builder to book our services. Simply click here and we can take care of your needs.

Have more questions? Feel free to reach out to us.


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